Tag Archives: ux

1-800-Contacts: Great Customer Service or the Greatest Customer Service?

It’s not often I feel compelled to write about a customer service experience, but 1-800-Contacts is so far beyond any other company I’ve ever dealt with, I think they deserve some credit. Quick note: this all happened a couple months ago, so quotes are not exact and largely paraphrased. I’ve been a customer of 1-800-Contacts for […]

Terrible UX of the Day: Thanks for the Panic Washington Healthplanfinder

I received the following automated email yesterday from Washington Healthplanfinder, our state’s insurance exchange: “Please log into your Washington Healthplanfinder account to view your Washington Apple Health Termination Notice notice.” And yes, “Notice notice” is theirs. Anyway, seeing the words “Termination Notice” sent me into panic mode, reading it as “Your insurance has been terminated, log […]

Sony’s PS4 Parental Controls Protect Exactly No One

Don’t ever, ever put PS Plus on a Playstation 4 sub-account. When setting up my sons PS4 account, I did the right thing and entered his correct age — 16. I added it as a sub-account under my master account. I set the parental control levels I thought were appropriate. We go and buy a PS […]